I smell a giant with too many Jacks on the beanstalk.
Google has introduced new features and removed a few. That's normal growth. There are 1000s of tech sites that watch these moves and millions of users that rush to adopt and adapt.
Yet core services are showing rare improvements. There's overall success from multi-year tweaking of algorithms to exclude scam and black-hat sites, but critics of the Page-Rank model are piling on in greater numbers. Even governments are becoming concerned. But that's another story.
What about Gmail, for example? These improvements are from the design shop. The UI is tweaked. Ingenious buttons, yes, but insensitivity to the moans in the broad market.
What about Reader? The engine's very workable API opens the door for adjunct services such as external widgets and scripts. The UI is not tweaked. Backyard script authors are rising.
What fly was on the wall at the tier management meeting that introduced Pages or wiped out Notebook?
I'm certain I'm watching Google's leadership lose its grip while teams of special talents crawl into decision making, hallway by hallway, tweet by tweet. Too bad. But interesting.
Google is rusting its way into a typical corporate monster. Those employees and contractors that can grab momentum are learning how to bring this-or-that upstairs. Rank and politics is determining go or no-go.
Users are taken for granted.